If you forget your password     

To use this feature, you may be required to update the system software.

You can use the following method to reset your password if you forget it.


Select (Account Management) or (PlayStation®Store) under (PlayStation®Network) in the home menu.


Select [Forgot your password?] from the sign-in ID (e-mail address) and password screen.


Enter your sign-in ID (e-mail address) and birth date.


Select the method for changing your password.

Reset Using Security Question You can reset your password by providing the answer to the security question that you selected when you created your PlayStation®Network account.

Follow the on-screen instructions to complete the operation.
Reset Using E-mail You can reset your password using a PC.

An e-mail message is delivered to the address that you used as your sign-in ID. Follow the steps in the e-mail message to reset your password using a PC.