Account Information

You can view and edit the information for Sony Entertainment Network accounts.
Select [PSNSM] > [Account Information].

The account information that can be viewed and changed varies depending on the country or region and the type of account. For details, contact customer support in your country or region.

Sign-In ID (Email Address)

You can change your email address. When you change your email address, an email will be sent to the new email address.

Password

You can change your password. Enter a password correctly 2 times.

Password must:

  • Not contain your sign-in ID or online ID
  • Contain valid characters only
  • Contain at least 8 characters
  • Contain no letters or numbers used three or more times in a row (e.g. 333 or BBB)
  • Include at least 2 of the following character types: letter, number, symbol
  • Not contain 3 or more sequentially ordered letters or numbers (e.g. 345 or ABC)

Wallet

One wallet is provided for each Sony Entertainment Network master account. You can use the wallet to purchase paid content and services in places like PlayStation®Store and Music Unlimited.

  • This item is displayed to master account holders only.
  • Sub accounts do not have a wallet. A sub account holder can purchase paid content and services by using the wallet of their associated master account.
  • Funding methods, currency, and funding limits, for example, vary depending on the country or region of residence. Contact customer support in your country or region for details.

Billing Information

You can view and change the payment method and credit card information.

Add Funds

You can add funds to your wallet using means such as a credit card or a PSNSM Card.

Transaction History

You can review the purchase history for master accounts and sub accounts.

Purchase Settings

You can set whether a password will be required at the time of purchase, and whether your wallet will be funded automatically.
If you set [Fund Wallet Automatically] to [Yes], funds for your wallet will be automatically drawn from your credit card.

  • Subscriptions are services that can be used for a predetermined period such as 30 or 60 days. Depending on the service, when a subscription period expires, another subscription period is automatically purchased.
  • If your credit card information is saved and you purchase certain subscriptions, [Fund Wallet Automatically] is automatically set to [Yes].
  • When there are insufficient funds in your wallet to purchase a subscription, either the remaining balance or the minimum charge amount (whichever is greater) will be charged to the credit card and added to your wallet.

Profile

You can view and change items like your real name, your profile picture and your languages.

Address

You can change your address.

Services List

You can view or cancel your subscriptions.

Notification Preferences

You can adjust settings such as those for receiving notifications.

Language

You can change the language displayed in PlayStation®Store. This item is displayed only for specific countries or regions.

Transaction History

You can review your purchase history. This item is displayed only for sub accounts.